Complete Issue:We fell trailing on my mortgage XX/XX/XXXX and you will contacted Quality towards the XX/XX/XXXX to talk about what my choices were to lose brand new default. Each XXXX ( staff id XXXX ), I will stretch my forbearance or get losses minimization and she’d mail files back at my domestic. With the XX/XX/XXXX XXXX ( worker id XXXX ) stated that my personal deferment agreement are owed back from the XX/XX/XXXX which have a mortgage fee owed XX/XX/XXXX. I never received this contract nor performed I receive any cellular telephone phone calls about a possible deferment. To the XX/XX/XXXX, XXXX ( staff id XXXX ), reported that if i is actually not able to create a cost up coming I would need sign up for loss minimization. We advised XXXX our very own adversity might be fixed therefore we you certainly will restart payments XX/XX/XXXX however, XXXX asserted that wasn’t an alternative thus i filed my personal paperwork toward XX/XX/XXXX. Towards XX/XX/XXXX a page try shipped saying my personal ask for guidance was refuted due to me not recognizing the fresh new deferment solution. My mortgage company pushed myself in to a plan which i could not follow, pressuring us to apply for a choice in order to end up being denied. I’ve only implemented brand new tuition away from my personal mortgage lender and you can have a tendency to today remain abandoned.
Grievance Info:
In order to have the offer done i must At that point we had been not able to result in the trail payments.
Since that time our problem has evolved we should get Caliber through to the deal. Since we are able to afford it Caliber wants to carry out good ( DIL ). Indeed the Quality only has come looking for doing an excellent DIL for many years today. We were very amazed whenever Quality provided united states the loan Modification. Pleasantly surprised. Given that we can pay for they we believe they don’t really need me to Customize the loan. We feel the borrowed funds modification promote by Quality try a phony render it understood we are able to not pay the costs at big date so that they considering they in order to you. Now that we are able to manage it they won’t give it so you can united states. We think Quality is actually about real estate industry maybe not the borrowed funds organization. They use new ( DIL ) to build up attributes after that offer this new on the aunt team new XXXX XXXX XXXX for a cheap price then Faith resells it at the money. We think the newest Provided makes whole in order to Quality towards losses into the financing and generally are tearing of one’s income tax Payer towards the a primary Category height. You must check out the this.
Criticism Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX why not look here XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.
